top of page

Terms and Conditions

Use of website

To register with and purchase goods from our website, you must be over 18 years of age or persons under the age of 18 should use our website and phone line only with the supervision of an adult.  You must inform us immediately of any changes to the information that you provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details.  You must give us your real name, address, phone umber, email address and any other details that we may require to process your order.  We reserve the right to decline a new customer registration or suspend a customer's account at any time and at our sole discretion with or without notice.


Product Availability

All products offered are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability.  We will endeavour to identify any "out of stock" products on our website.  Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery.    If we are unable to deliver the goods that you offered to purchase, we will make reasonable efforts to contact you first, however, we reserve the right to substitute a similar product of equal or higher value or delivery the remaining items on your order.


Pricing, description and product information

The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus delivery charge).  The prices quoted on Tsimsy Suzy website apply only to products sold via this website.  All prices are shown in £ and include VAT where applicable.  Please be aware that all measurements and sizes are approximate, we ensure that they are as accurate as possible.  Also, the colors and appearance of our products may vary slightly from the way they appear on the screen, we are unable to guarantee that your monitor screen will accurately reflect the color of the product on delivery.


Order and order acceptance

On placing an order via the website, you will receive and Order Acknowledgement email.  Our acceptance of your order is conditional o availability of the products you have ordered.  Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified that we do not accept or cancelled your order.  If any of the products you are ordered are unavailable, or should event occur beyond our reasonable control , we reserve the right to cancel your order without liability.  However, we shall notify you as soon as possible.


Event beyond and control

We will have no liability to you for any delay in deliverng goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transprot networks, acts of God, terrorist attack, war, civil commtion, riots, strikes, lockouts ad other industrial disputes, acts or restrainsts of Government, imposition of restrictions on imports or exports).



Payment can be made with valid credit, debit card and paypal.  The address at which the card is registered must be the same as your billing address.  No goods will be dispatched unitl credit/debit cards transactions have been authorised and payment received.



Delivery charges are for one delivery to any single mainland UK address.  This excludes Southern Island, Isle of Man and the Channel Islands.  Ownership of an item will pass to you once we have delivered the item to you (either directly, or leaving it in a safe place or with a neighbour).  For speific delivery options for international order, please read our international delivery service.

For standard delivery service, a charge is £1.99 - £2.99 per item.  All order must be made before 12:00 (noon).  For order made after 12:00 (noon), the package will be posted on the next working day.

For express delivery service, a charge is £17.50.  All order must be made before 12:00 (noon).  For orders made after 12:00 (noon), the package will be posted on the next working day.

For international delivery service, please refer to our website or email us


Cancellations and returns

We hope you are happy with any product purchased; however; you have the rights to cancel your order within 7 working days following receipt of your goods.  But if you are not completely satisified wit your purchase, you may exchange or refund of your purchases within 14 days of receipt.  The goods must be returned to us in same condition as supplied to you.  Please note that we may withhold reimbursement until we have received the Products back.  Please contact Tsimsy Suzy by email for information about returning items to us.  All returned items must be sent to Tsimsy Suzy, 12 Scratton Fields, Sole Street, Cobham, Kent, UK


Refunds and exchanges

Please note that we may withhold reimbursement until we have received the Products back and refunds will be made within 14 days to the same means of payment used for initial transaction which the original purchase, unless you have agreed otherwise.  We will not refund products which have been opened, tampered with or have been consumed in whole or part.  Please ensure the Products are returned insuitable packaging.  We will make a deduction from the reimbursement of any items returned damaged if they are packaged suitably.  We may make a deduction form the reimbursement of any loss in value of any products supplied if the loss is the result of unnecessary handling.


Promotions and discounts

Promotions and promotion codes are subject to the terms and conditions specified Tsimsy Suzy at the point of purchase.  Discounts codes will not apply to any existing offers and promotions.


Website changes and updates

We reserve the right to alter or delete material from this website and may, at any time, revise these terms.  You are bound by any such revision and we therefore recommend that youvisit this page to review the current terms each time you revisit our site.



We may update, vary and amend these Terms and Conditions from time to time without prior notice.  Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on the site).  Please check this site to ensure that you understand which Terms and Conditions apply.


Intellectual property and copyright

The content of the websit is protected by copyright and other intellectual property rights.  You may not reproduce, modify, copy or distribute or use for commerical purposes any of the materials or content on the website without written permission from Tsimsy Suzy.  Submit any your contribution to this site (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution,  you grant Tsimsy Suzy a perpetual, royalty free, non-exclusive, sub-licenseable right and license to use, reproduce, modify, adapt and publish, you give the full term of copyrights and publicity rights to Tsimsy Suzy for republishing worldwide.



You agree to indemnify and hold Tsimsy Suzy hamless from all liablitites, claims and expenses that arise out of the content you submit post or transmit via the Tsimsy Suzy website.  Tsimsy Suzy accept no liablility for any loss which is not foreseeable, forseeable, known or otherwise: loss of data; loss of revenue and anticipated profits; loss of business; loss of opportunity; loss of goodwill or injury to reputation; loss suffered by third parties; or indirect or exemplary damages arising from the use of our website regardless of the form of action.


Governing laws

Any contract for the purchase of goods from this site and any dispite or claim arising out of or in connection with any such contract will be goverened by law and the English courts shall have jurisdiction to resolve any disputes between us.


Company details

Tsimsy Suzy (your tea specialist), 12 Scratton Fields, Sole Street, Cobham, Kent, DA12 3AS, UK

bottom of page